New customer ? I want to create an account
Forgot password? Reinitialise password
These General Terms of Sale (hereinafter, the "General Terms") relate to the remote purchase of products, via the Internet, from the website lysedia.com (hereinafter, the "Website").
The owner of the site is Lysedia.com (hereinafter, Lysedia), a company registered in Paris under company number 8524484813 and with registered offices at 91 rue du Faubourg Saint Honoré, 75008 PARIS 08, France .
Share Capital of the company: 280 000 euros.
RCS PARIS 8524484813.
The Seller can be contacted electronically via the contact form of this website or Our Customer Service team can be contacted by calling +33 1 69 11 54 76.
1. Purpose and scope
The present conditions of sale (hereinafter referred to as the "Terms") govern and apply, without restriction or limitation, to all relations between "Lysedia.com" and anyone who is purchasing products / services offered implemented by "Lysedia" on this site.
As part of these Terms, the terms and product / services (products and / or services) refer to the products and / or service(s) offered under this site.
Purchasers acknowledge having read these Terms before ordering. As such, purchasers agree full acceptance of these Terms.
The site is hosted by an outside vendor and as such, "Lysedia" cannot be held liable for any interruption of site service, bug occurrence or for any damages resulting from fraudulent intrusion by a third party, that would alter the available information on the site.
The purchaser, prior to his order, states have full legal capacity to engage under these Terms.
The seller reserves the right to modify at any time these Terms without retroactive effect for orders. In this case, the applicable conditions are those in effect on the date of validation of the order by the Buyer.
The last modification date is: 11.26.2021.
Means for placing orders
You can place your orders on: lysedia.com
And order placed by the above ordering means implies the acceptance, without restriction or limitation, to all of these Terms.
The purchaser, who wishes to buy one (or more) product (s) or one (or more) services must:
The sales contract will be considered final when the seller confirms it by e-mail.
The order, the confirmation of acceptance of the offer and the acknowledgment of receipt are considered received when everyone can access them.
3. Characteristics of goods and services
Each product is accompanied by a description; for some of them, labelled DF, the purchaser can access the vendor documentation.
The photographs in the catalog are as accurate as possible but cannot ensure a perfect similarity with the product, especially with regard to colour. The photographs, graphics and descriptions may depend on your browser.
The products and services offered for sale are those listed in the catalog published on the seller's website. These products and services offered are subject to availability.
The prices listed in the catalog are in euros all taxes included (€ TTC), taking into account the VAT applicable on the date of the order.
Seller reserves the right to modify its prices at any time, except when the guaranteed price to the purchaser is the one present on the site the day of the order confirmation.
Prices do not include shipping costs, charged in addition to the price of the product(s) purchased.
Shipping charges will be indicated on the site, before the confirmation of the order.
5. Geographical area of sales, delivery and returns
The products are offered for sale in the following geographical territory: Countries of the European Union, Monaco and Switzerland.
6. Withdrawal and returns
The non-professional purchaser or the consumer has a period of 14 days from the receipt of the goods or acceptance of the offer for services, to exercise his right of withdrawal.
If this deadline expires on a Saturday, Sunday or a bank holiday, it is extended to the next business day.
Return shipping costs are the responsibility of the seller only when a delivery error has occured.
All returned goods are to be sent to the address the seller will specify then.
The purchaser or his agent must return goods unused and in perfect condition in their original state and packaging with accessories and any instructions included, within 14 days from delivery date; the non-receipt of goods constitutes a breach of contract attributable to the purchaser.
Refunds will be given only:
- If item is faulty
- In the case of finding a defect or a hidden defect, under the conditions defined by Articles 1641 to 1648 of the Civil Code, the purchaser has the right to return the product under the conditions defined below.
The purchaser can return the product within 12 months from delivery of the product.
Procedures for exercising those rights:
The purchaser who wishes to exercise these rights should contact the seller using the contact details below, in order to be informed of a return number. If failing this, the purchaser must return the goods and / or inform the seller by any means capable of proving the date of return (with acknowledgment of receipt for instance).
Contact: 91 Rue du Faubourg Saint Honoré, 75008 PARIS 08, France.
The purchaser shall specify the circumstances in which the defect or hidden defect appeared, as well as parts of the product that it involves. He may claim refund of delivery expenses.
Termination of the Purchase Agreement and the amount of the refund will be notified by e-mail. The refund amount will be credited on the payment method used by the Client for the purchase or by check.
The purchaser guarantees the seller that he has all the required permission to use the payment method he chose when registering the order.
The purchaser can then regulate his order by:
1. Credit Card Seller Site: To ensure the security of credit card payment, such payments will be made through the secure system of LCL. These systems use SSL (Secure Socket Layer) for the transport of bank details. The information transmitted is then encrypted by software and no third party can read it in transit on the network. The credit card used for payment of the order will be charged at time of order.
2. By check following an order issued on the website, the order processing will be made once the buyer's bank has brought the settlement to the bank account of the seller. Only check denominated in euro and written in French will be accepted.
The purchaser shall make out the check on behalf of seller and put the order number on the back of the cheque. This check should be sent to the address indicated during the order process.
The order might be cancelled if the purchaser doesn’t send the check within 10 days after placing the order.
The seller reserves the right to request a photocopy of an identity document of the purchaser.
At the request of the purchaser, it will be sent a paper invoice showing VAT.
The price of the goods or ordered service (s) by a consumer, the date of delivery of (these) product (s) or execution of the (of) provision (s) in maximum period of 7 days, will be indicated in the e-mail receipt issued by the seller.
The purchaser can terminate the order if the delivery didn’t occur 7 days after the delivery legal date. The termination has to be send by mail with an acknowledgment of receipt in a maximum delay of 60 days after the planned delivery date.
Terms of deliveries
Deliveries are made to the address indicated by the purchasing when placing the order in the geographical areas previously specified.
Delivery costs are those described before confirmation of the order by the purchaser.
Upon delivery, the purchaser must check the state of the package or packages received and its contents.
The purchaser must immediately report any damage to the tamper-proof label, to the packaging or to the products or if the number of units/packages or indications do not match, by contacting Lysedia’s Customer Service.
The seller is fully liable to the purchaser for the successful completion of the contract.
However, if the seller proves that the poor performance is due to the buyer, the unpredictable and insurmountable third party intervention in the contract that prevented or hindered its implementation or a case of force majeure, it may be exempt totally or partially from such liability.
All products supplied by the seller have the legal guarantee provided by Article 1641 of the Civil Code.
In case of non-conformity of a product sold, it can be returned to the vendor who will take over, refund or exchange the goods.
All claims, requests for exchange or refund must be made by post to the address of the seller within thirty days of delivery.
11. Product Availability
In case of unavailability of the goods or services ordered, the purchaser will be informed of this and can choose to maintain the order or be repaid without delay and at the latest within thirty days from the payment of sums paid.
However, if there is an equivalent or equal product available, the seller will inform the purchaser of this possibility in a clear and understandable way.
12. Intellectual property
All seller's website elements are and remain the exclusive intellectual property of the seller.
Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site whether they are text, software, visual or sound.
13. Personal Data
The information requested by the seller during any order of the purchaser is necessary for the management of its order by the seller and its trading partners. According to the law relating to data, files and liberties of 6 January 1978, personal identifiable information of buyers may be subject to automated processing.
Seller reserves the right to collect information on purchasers including using cookies and, if desired, to transmit to business partners collected information.
Users have a right to access and correct data concerning them, according to the law of January 6, 1978. This right of access, rectification and opposition to personal data can be exercised through the Contact form.
14. Filing – Proof
The seller archive purchase orders and invoices on a reliable and durable system, as a true copy, and this during 10 years.
The records of the seller will be considered by the parties as a proof of electronic communications, digital control from the purchaser confirmation e-mail sent by the seller, general and special conditions of sale at the date of the order, payments and transactions occurred between the parties.
15. Dispute Resolution
These online terms of sale are subject to French law. In case of dispute, the resolution is given to competent French courts, even in the case of multiple defendants or call of warranty.